Standard Shipping
- Standard shipping: 2.790 Forint shipping fee to Hungary
- Skechers VIP Access: FREE on purchases over 39.990 Forint. 1.990 Forint shipping fee for purchases under 39.990 Forint.
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What are the shipping rates?
Fri, 3 Jun, 2022 at 1:21 PM
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Do you ship to P.O. boxes?
Mon, 6 Jun, 2022 at 5:04 PM
We currently do not ship to P.O. boxes.
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Do you ship to P.O. boxes?
Mon, 6 Jun, 2022 at 5:04 PM
We currently do not ship to P.O. boxes.
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Does Skechers Hungary ship internationally?
Mon, 6 Jun, 2022 at 5:06 PM
At this time, we do not ship to addresses outside Hungary.
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Does Skechers Hungary ship internationally?
Mon, 6 Jun, 2022 at 5:06 PM
At this time, we do not ship to addresses outside Hungary.
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How do I apply my discount code to my Skechers order?
Tue, 17 May, 2022 at 8:27 PM
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The tot...
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How do I apply my discount code to my Skechers order?
Tue, 17 May, 2022 at 8:27 PM
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.
The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on Skechers Hungary website unless otherwise specified:
- Discounts are only valid online at Skechers.hu.
- Discounts cannot be combined with other promotional offers
- Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
- All returns are subject to the Skechers Return Policy
- Skechers Sarl. is not responsible for lost or stolen coupons/coupon codes
- Usage is subject to credit approval
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How do I check the status of my order or track a shipment?
Mon, 6 Jun, 2022 at 5:09 PM
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I check the status of my order or track a shipment?
Mon, 6 Jun, 2022 at 5:09 PM
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I view my order history?
Fri, 3 Jun, 2022 at 1:14 PM
Select the Log in tab at the top of the page and enter your account email and password to view your order history.
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How do I view my order history?
Fri, 3 Jun, 2022 at 1:14 PM
Select the Log in tab at the top of the page and enter your account email and password to view your order history.
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VAT
Tue, 17 May, 2022 at 8:34 PM
All prices for goods and services delivered within Hungary include VAT where applicable.
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VAT
Tue, 17 May, 2022 at 8:34 PM
All prices for goods and services delivered within Hungary include VAT where applicable.
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What are the shipping rates?
Fri, 3 Jun, 2022 at 1:21 PM
Standard Shipping Standard shipping: 2.790 Forint shipping fee to Hungary Skechers VIP Access: FREE on purchases over 39.990 Forint. 1.990 Forint shipping fee for purchases under 39.990 Forint.
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What are the shipping rates?
Fri, 3 Jun, 2022 at 1:21 PM
Standard Shipping
- Standard shipping: 2.790 Forint shipping fee to Hungary
- Skechers VIP Access: FREE on purchases over 39.990 Forint. 1.990 Forint shipping fee for purchases under 39.990 Forint.
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What is the estimated timeframe for delivery?
Tue, 17 May, 2022 at 8:40 PM
Standard Shipping: 5 to 7 business days Express shipping is currently unavailable
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What is the estimated timeframe for delivery?
Tue, 17 May, 2022 at 8:40 PM
- Standard Shipping: 5 to 7 business days
- Express shipping is currently unavailable
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What payment methods do you accept?
Tue, 17 May, 2022 at 8:45 PM
We accept PayPal, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card information, please enter your name exactly as it appears o...
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What payment methods do you accept?
Tue, 17 May, 2022 at 8:45 PM
We accept PayPal, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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Why is my credit card payment not being accepted?
Tue, 17 May, 2022 at 8:48 PM
Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you ...
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Why is my credit card payment not being accepted?
Tue, 17 May, 2022 at 8:48 PM
Troubleshooting Credit Card Payment Errors
- Check to make sure the billing information you entered is correct.
- Remove dashes or spaces from the card number.
- If the card is new or was recently reissued, make sure it has been activated.
- If you still experience a payment error after completing the above steps, please contact your credit card company.
Account Verification
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security Code
The Credit Card Security Code is a unique three digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard:
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Will I receive shipping notifications?
Tue, 17 May, 2022 at 8:49 PM
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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Will I receive shipping notifications?
Tue, 17 May, 2022 at 8:49 PM
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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When will I receive my refund?
Fri, 3 Jun, 2022 at 1:23 PM
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, the...
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When will I receive my refund?
Fri, 3 Jun, 2022 at 1:23 PM
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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What is the exchange policy for orders purchased on Skechers.hu?
Fri, 3 Jun, 2022 at 1:24 PM
We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
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What is the exchange policy for orders purchased on Skechers.hu?
Fri, 3 Jun, 2022 at 1:24 PM
We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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How do I initiate a return for my online order?
Mon, 6 Jun, 2022 at 5:11 PM
Skechers Hungary Returns Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS ...
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How do I initiate a return for my online order?
Mon, 6 Jun, 2022 at 5:11 PM
Skechers Hungary Returns
Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores
To initiate a return, here's what you need to do:
Step One
- A printer is needed to print your return label
- Click ORDERS AND RETURNS
- Enter Order Number and email address you used to place the order
- Order No. can be found on your email confirmation
- Select the product(s) you wish to return
- Click on the Return Label link
Returning more than one product from an order, please note:
If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box.
Step Two
- You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Place the items you want to return into the shipping box and attach the return label to the outside of the shipping box.
Step Three
Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +36 1 877 0000 to arrange for them to pick up your package from home.
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
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How do I return an item if I checked out as a Guest?
Fri, 3 Jun, 2022 at 1:42 PM
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select the "Return Label"...
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How do I return an item if I checked out as a Guest?
Fri, 3 Jun, 2022 at 1:42 PM
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.
Enter your order number and the email address used to place the order.
- Select the "Return Label" button next to the Item(s) you would like to return
- Download and print your free UPS returns label
- If there are any existing labels, stickers, or other materials on the shipping box please remove them.
- Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
- We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time we only accept returns for purchases on Skechers.hu. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.
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What should I do if I believe my shoes are faulty?
Fri, 3 Jun, 2022 at 1:44 PM
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Plea...
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What should I do if I believe my shoes are faulty?
Fri, 3 Jun, 2022 at 1:44 PM
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference.
A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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Do you sell or provide replacement shoelaces?
Mon, 6 Jun, 2022 at 5:22 PM
We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You c...
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Do you sell or provide replacement shoelaces?
Mon, 6 Jun, 2022 at 5:22 PM
We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.
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What are the care instructions for my Skechers apparel?
Mon, 6 Jun, 2022 at 5:22 PM
Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your Skechers cl...
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What are the care instructions for my Skechers apparel?
Mon, 6 Jun, 2022 at 5:22 PM
Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.
Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.
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How should I clean my Skechers shoes?
Tue, 18 Jul, 2023 at 1:12 PM
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi...
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How should I clean my Skechers shoes?
Tue, 18 Jul, 2023 at 1:12 PM
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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How do I return my in-store purchase?
Mon, 6 Jun, 2022 at 5:33 PM
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit...
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How do I return my in-store purchase?
Mon, 6 Jun, 2022 at 5:33 PM
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.
If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information.
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Where can I find a Skechers Retail Store or Outlet?
Mon, 6 Jun, 2022 at 5:36 PM
Use our Store Locator to find a Skechers location near you.
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Where can I find a Skechers Retail Store or Outlet?
Mon, 6 Jun, 2022 at 5:36 PM
Use our Store Locator to find a Skechers location near you.
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General Terms and Conditions
Wed, 15 Jun, 2022 at 6:57 PM
What do these General Terms and Conditions (“Conditions”) apply to? To our online sales. We offer, sell, and deliver products to you and take products back from you via the www.skechers.hu website (“Site”) in accordance with the provisions of t...
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General Terms and Conditions
Wed, 15 Jun, 2022 at 6:57 PM
What do these General Terms and Conditions (“Conditions”) apply to?
To our online sales. We offer, sell, and deliver products to you and take products back from you via the www.skechers.hu website (“Site”) in accordance with the provisions of these Conditions.
Why should you read them? Please carefully read these Conditions prior to starting the ordering process. These Conditions present who we are, how we provide you with the product(s), what is the process of ordering the product, when and how you need to make the payment, what to do if any problem arises and you can learn other important information from them. By means of these Conditions, we also fulfil our statutory obligation to provide information.
Information relating to us and method of contact
Who are we? We are Skechers S. à. r. l., a company registered in Switzerland. Our registration number in Switzerland: CH-550-1021599-5, registration authority: Commercial Register of the Canton of Vaud (Switzerland), our tax number: BE 0479009358, our registered seat: Alte Steinhauserstrasse 14,6330 CHAM, Switzerland.
How can you contact us? For us to be able to provide you assistance in Hungarian language, please contact us by e-mail at e-mail address info.hu@skechers.com or via our phone customer service at phone number +36 1 500 8430.
How do we contact you? If we need to contact you, we will do so via the phone number provided by you or by letter or e-mail sent to the postal address or e-mail address that you provided in your order.
Where can you find these Conditions? You can find these Conditions in a downloadable form under menu item GTC (General Terms and Conditions) on the www.skechers.hu website.
The contract we conclude with you
How will we accept your order? We conclude a contract with you in case of each order; therefore, you have to accept these Conditions on our Site, which is considered as the acceptance and conclusion of the contract by you. (Prior to the finalization of an order and the execution of the payment, you must indicate your acceptance of the Conditions by clicking on a check-box.) You will also be invited to do so on the Site when you place the order. If you do not accept the Conditions, we cannot accept your order.
If you have selected the product or the products, you need to order them on the Site. That is, you need to mark it (them) and place it (them) into your cart. You can place your order with a registered account or without a registered account (as a guest). By placing your order, you accept that your order is considered as an offer to purchase the product(s) that you ordered. Placing of the order gives rise to a payment obligation for you in respect of the product(s) ordered. We will send you a confirmation of the placing of the order without delay, but at the latest within 48 hours from the placing of the order by electronic means (by e-mail). This confirmation does not mean yet that we have accepted your order, the product(s) is (are) on stock and we can send it (them) to you. We are not obliged to accept each order; we may decide at our own discretion not to accept an order.
Acceptance of the order. The order is accepted when you receive the second e-mail confirming the order, in which we inform you that your order has been dispatched. The orders are executed from our warehouse located in Belgium.
Accordingly, a contract is concluded between you and us, which is considered as a contract concluded in writing.
If we cannot accept your order. If we cannot accept your order, we will notify you in writing (by electronic means via an e-mail sent to the e-mail address provided by you). The possible reasons for the rejection of an order are the following: the product is sold out; your billing information is not correct or cannot be verified; we detected a mistake in the price or description of the product; or we cannot keep the shipping deadline provided by you. If we cannot guarantee the performance and cannot accept the order, we will refund in full the amount already paid by you by using the same method as the one used by you to make the payment.
Your order number. We allocate an order number to your order and give you the order number in the confirmation e-mail. You referring to the order number helps us during any kind of administration relating to your order.
Goods not intended for resale or export. By accepting the Conditions, you represent and undertake that you purchase products via the Site as a consumer, solely for your own personal, household purposes, and you do not act within the framework of an economic activity, i.e., that you do not purchase products for the purposes of resale or export.
Price and payment
Where can the product’s price be found? The product’s price (which includes all further costs in addition to the shipping costs, that is, includes all applicable taxes, such as VAT, and is a gross amount expressed in Hungarian forints) is stated on the Site when you select the product, as well as on the ordering sub-page when you place the order. All prices, discounts and promotions published on the Site can be amended without notice; we reserve the right to change them. When you are making the payment, you will see that we make use of the opportunity provided by the law and we apply rounding to five (5) forints pursuant to the applicable rules, irrespective of the payment method you choose.
What happens if the price is stated incorrectly? We strive to display accurate price information on the Site and when you place your order. However, it may happen that despite all our efforts some of the products sold by us are priced incorrectly. We reserve the right to correct any mistake, inaccuracy or omission arising from such cases at any time and to cancel the related orders. Prior to accepting the order, we usually verify the prices. If the product’s price applicable on the day of the order is lower than the price displayed on the day of the order, we will charge the lower amount. If the product’s price applicable on the day of the order is higher than the price provided by you, then we will contact you prior to accepting the order. If we accept and process your order, in which the pricing mistake is evident and also ambiguous, and you could have reasonably identified the mistake, we will have the right to terminate the contract and refund you the already paid amount; we may also request you to return the product(s) provided to you.
When and how do you need to make the payment? You need to pay for the product or the products when ordering them. As payment methods, we accept payments by MasterCard or Visa bank cards, and payments by using PayPal. (Please obtain information from the service provider of the payment conditions and the related costs prior to payment, as they are beyond our control.) You represent and assume liability for the fact that (i) the bank card details provided by you are true, correct and complete, (ii) you are duly authorized to use the given bank card for the purchase, (iii) your bank card company will execute the payment initiated by you.
Invoice. We issue an invoice for all purchases based on the information provided by you. You can download the invoice from our Site, on the page where you can also find the details of your order.
Provision of the products
Shipping. We can only ship the products ordered from the www.skechers.hu to the territory of Hungary.
Shipping costs. You can find the itemized shipment costs on our Site when you place the order. The prices of the products displayed on our Site do not include the shipping costs. The shipping costs are added to the price of the product, and they are specified item-by-item on the ordering platform when you place the order, as well as in the e-mail confirming the order.
When will the products be shipped? Shipping is carried out by a courier service company (UPS) assigned by us but operating independently. In the course of the ordering process, the courier service will inform of the date on which the product(s) will be delivered to you. The courier service allocates a tracking number to the order, based on which you can check and track the status of the shipment.
We do not assume liability for delays beyond our control. If the delivery of the product(s) is delayed by an event beyond our control, then we will contact you as soon as possible to inform you of the event causing the delay and we will take the necessary steps to mitigate the impact of the delay. If we contact you and inform you of the event causing the delay, we do not take any further liability for the consequences caused by the event; however, if there is a risk of significant delay, you can contact us to request the cancellation of the contract and the refund of the price of the product(s) already paid for but not received by you.
If you fail to rearrange delivery. If there is no person at the address provided by you to accept the package and the product(s) cannot be delivered through your mailbox, then the courier service will notify you of the manner in which you can reschedule the delivery or receive the product from the local warehouse or at a pick-up point of the courier service. If you fail to rearrange the delivery after the failure of shipment, or you fail to receive the product from the delivery warehouse or at the pick- up point, we will have the right to cancel the contract. If the non-received product is resent to the Belgian warehouse, we will refund the price of the product but not the shipping costs.
Your rights if there is a delay in the shipment of the products. In case of late shipment, you have enforceable rights. If we fail to meet the shipping deadline for any product, you can consider the contract as terminated with immediate effect if any of the following conditions is fulfilled:
(a) we refused to ship the product(s);
(b) shipment within the shipping deadline was essential (considering all relevant circumstances); or
(c) you notified us prior to our accepting your order that shipment within the shipping deadline was essential.
Liability and ownership relating to the products
When will you become liable for the products? You become liable for the product(s) as soon as the courier service assigned by us has shipped the product(s) to the address provided by you or you have received the product(s) from the courier service in its local warehouse or at its pick-up point.
When will you become the owner of the products? You will become the owner of the product as soon as we have received the payment of the full amount.
Return
Exercising your right to change your mind (withdrawal from the contract). You can return non- worn products within forty-five (45) days from receipt without giving reasons, and you may be granted a refund according to the following rules pertaining to refunds. You must confirm the exercise of your right to withdraw in a declaration, which can be made under menu item “Orders and refunds” on the Site or by completing and sending back the model declaration included in Annex No 1 of these Conditions. The costs relating to the return of the products will be borne by us; you do not need to pay any fee to the courier service.
Process of return. If – for any reason – you decide within forty-five (45) days from the receipt of the product to return the product to us, please follow the below steps. Returning the product requires a completed return label. The return label can be found under menu item “Orders and refunds” on our Site.
Steps of return in case of withdrawal:
First step
(a) You need a printer to print the return label
(b) On the Site, click on the option “Orders and refunds”
(c) Enter the order number (which can be found in the confirmation e-mail) and the e-mail address that you used for placing the order
(d) Select the product that you wish to return
(e) Click on the link “return label”
(f) Print the return label
Second step
(a) For the transportation of the return product, you can use the transport box received from Skechers or any simple, unmarked carboard box.
(b) If there is already a label, sticker, or other mark on the transport box, remove it.
(c) Place the product into its original packaging or any simple, unmarked cardboard box, and affix the return label on the outside part of the transport box.
Third step
The assigned courier service (UPS) will carry out the reshipment of the package to be returned. Drop off your package to be returned at a UPS contact point. Find the UPS drop-off point most convenient for you on the www.ups.com website or call UPS at +36 1 877 0000 to request them to take over your package at the address (even home address) provided by you. As soon as the package returned has been processed, we will send you a confirmation and arrange the repayment of the product’s price.
This will be completed without delay, but at the latest within fourteen (14) days from the receipt of the package returned.
Handling of products of a quality other than specified in the product description, fit for their purpose, or of an unsatisfactory quality (defective performance)
The product(s) must have the features specified in the product description, be fit for their intended purpose and be of a satisfactory quality. If the product(s) does not (do not) correspond to the description, the information, and the intended purpose, or it is (they are) of an unsatisfactory quality, then you – at your option – may either exercise your right of warranty for material defects or enforce a product warranty claim in respect of us. The right of warranty for material defects and the product warranty claim due to the same defect cannot be exercised and enforced in parallel at the same time.
In case of warranty for material defects, you can request (i) repair or (ii) replacement, except if the option chosen by you is impossible or would involve disproportionate additional costs for us. If you did not request either repair or replacement, or you were not able to request the same, then you can request the proportionate reduction of the consideration (price of the product) or you may repair the defect or have the defect repaired by a third party at our expense, or – as a last resort – you may withdraw from the contract. You may switch your selected right of warranty for material defects to another, but in that case, you must bear the costs of the change, except if the change was justified and the cause was attributed to us.
In case of warranty for material defects, you are obliged to notify us of the defect without delay after the defect has been discovered, but no later than within two (2) months after discovery. You may not exercise your rights of warranty for material defects beyond a period of two (2) years from the receipt of the product.
In addition to notifying the defect, there are no other conditions for you to enforce your warranty claim for material defects within one (1) year from the receipt of the product if you prove that you purchased the product from us. However, after the expiry of one (1) year from performance, you must also prove that the defect identified by you already existed at the time of performance.
You may enforce your product warranty claim within two years from the date on which the product was placed on the market by the manufacturer. After the expiry of this time limit, you will lose this right.
In case of enforcing a product warranty claim, you must prove the defect of the product.
In case of defective performance, we pay (even advance) the return costs of the product(s) in all cases. After the return of the product(s) and payment of the refund, the contract will be cancelled.
Guarantee. Pursuant to the law, we have a guarantee obligation for sports equipment of a value exceeding ten thousand (10,000) Hungarian forints. We are exempt from our guarantee obligation if we prove that the cause of the defect arose after the performance.
Please, study carefully the information relating to defective performance in the Frequently Asked Questions.
How can you get a refund in case of defective performance?
Notifying the defect. If the product(s) ordered does not (do not) correspond to the products specified in the product description or is (are) not fit for the purpose, or is (are) not of an adequate quality and this fact is revealed later than the forty-fifth (45th) day after receipt of the product(s), please contact our customer service without delay at email address info.hu@skechers.com or at phone number +36 1 500 8430, where you will receive detailed information regarding the actions to take in Hungarian language.
Return of a product due to a quality defect beyond 45 days. If you wish to return a product due to a quality defect later than forty-five (45) days following the receipt of the product, you can only do so by involving the customer service.
When will we pay the costs of return? If there is a quality problem with the product, we will refund the costs of return.
How will we refund the amount? If the quality defect of the product(s) is confirmed, we will refund the price paid for the product(s), including the shipping costs, by using the same method as the one you used for making the payment. There are, however, items that may be deducted from the price.
Deductions from the refund amount. If you return the product, we may reduce the amount of the refund (except for the shipping costs) if the price of the product has decreased and if the cause is not attributable to improper use. If we refund the price of the product before inspecting the product, but it is revealed during the inspection that the product was used improperly and thus the value of the product has decreased, you will have to reimburse this depreciation without delay, but at the latest within fourteen (14) days from notification.
Timing of the refund. The refund will be completed without delay after the date on which the return product is received, but at the latest within fourteen (14) days.
Our rights relating to the termination of the contract
We may terminate the contract in case of a breach of contract by you. We may terminate the contract on product purchase in writing if:
(a) You fail to make the payment by the due date, and fail to make the payment within fourteen (14) days after we notified you that the payment is due;
(b) You do not enable us (i.e., the courier service assigned by us) to ship the product(s) within fourteen (14) days from the receipt of the product(s).
Our liability for loss or damage incurred by you
We are not liable under any circumstances whatsoever in respect of you and any third party for consequential or indirect damages, lost profit or income, or depreciation arising from, relating to and/or associated with the breach of any of these Conditions, regardless of (a) whether these damages were foreseeable, (b) whether we were informed of the possibility of such damages, or (v) whether the claim for compensation is legally justified.
Our liability under these Conditions and your legal claim is limited to the amount actually paid for the product(s) ordered by you on the Site.
The above limitation of liability: (i) is applicable to the extent permitted by the laws, and (ii) does not apply to (A) liability arising from serious negligence or willful misconduct, and (B) death or bodily injury resulting from our acts or omissions, that is, liability for any breach of contract caused willfully and impairing human life, bodily integrity or health.
Force majeure. We do not assume liability and it cannot be deemed that we failed to comply with or breached these Conditions in case of any defect or delay in our performance according to these Conditions if and to the extent that such defect or delay was caused by acts or circumstances beyond our reasonable control, including – but without limitation – force majeure events, flood, fire, earthquake, explosion, government measures, war, invasion or hostility (regardless of whether or not a war was declared), terrorist threats or acts, riot or any other civil unrest, national state of emergency, revolution, revolt, epidemic, pandemic, lock-outs, strike or other labor disputes (regardless of whether or not they are related to our workforce), restrictions or delays affecting carriers, and the impossibility of or delay in the procurement of adequate or suitable materials; material defects or telecommunications errors or power outages.
No waivers
Our failure to enforce any right or provision under these Conditions does not constitute a waiver of the enforcement of the given right or provision in the future. The waiver of any right or provision is only valid if in writing and signed by the duly authorized representative of Skechers.
No third-party beneficiaries
These Conditions do not confer and do not intend to confer rights or legal remedies to any third party other than you.
Assignment
Without our prior written consent, you may not assign your rights under these Conditions and your obligations under these Conditions. Any intentional assignment or transfer in breach of this paragraph is deemed to be null and void. No assignment or transfer exempts you from your obligations under these Conditions.
Severability
If any provision of these Conditions is invalid, unlawful, null and void or unenforceable, then the given provision will be deemed to be separated from these Conditions and will not affect the validity or enforceability of the remaining provisions of these Conditions.
Entire agreement
The confirmation of your order, these Conditions, the Terms of Use of our Site and our Privacy Notice shall be deemed as the final and integrated agreement between you and our company in the matter(s) concerned by these Conditions.
Complaint handling
We will do our best to provide an impeccable service to you and to execute your order as quickly as possible, under excellent conditions. If you nevertheless have any complaint during the existence of these Conditions in connection with our service, please notify your complaint without delay at e-mail address info.hu@skechers.com or via our phone customer service at phone number +36 1 500 8430. Please describe or tell us the situation complained of with as accurately as possible so that we can also get informed of and investigate into the situation. We will investigate into the complaint and notify you of the result as soon as possible but at the latest within thirty (30) days from the receipt of the complaint by using the contact information provided by you.
Alternative dispute settlement
Alternative dispute settlement is a procedure during which an independent body assesses the facts relating to the disputed situation and strives to resolve it without the parties needing to involve the court. The European Online Dispute Settlement Platform is available here. You are also entitled to apply to the Hungarian Arbitration Board (Hungarian alternative dispute settlement forum), whose contact information can be found here. We are not obliged to submit ourselves to the decision of the alternative dispute settlement forum and we are currently not doing so.
Other important conditions
Which laws apply to these Conditions? The matters not regulated in these Conditions shall be governed by Act V of 2013 on the Civil Code, Act CLV of 1997 on Consumer Protection, Act CVIII of 2001 Certain Issues of Electronic Commerce Activities and Information Society Services, Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers, and Government Decree 45/2014. (II. 26.), as well as any rule which applies to contracts between consumers and businesses.
Governing law, acting court. These Conditions are governed by the law of Hungary; legal proceedings relating to the product(s) can be initiated before the ordinary Hungarian courts. The language of these Conditions is Hungarian.
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How do I contact Skechers Customer Service?
Tue, 7 Jun, 2022 at 8:10 PM
Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received. Send us an e-mail. Have you ex...
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How do I contact Skechers Customer Service?
Tue, 7 Jun, 2022 at 8:10 PM
Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received.
Have you explored our Help Center? It's loaded with frequently asked questions. To check your order status, please click on Orders and Returns for additional information.
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How we collect reviews
Thu, 21 Sep, 2023 at 10:41 AM
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
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How we collect reviews
Thu, 21 Sep, 2023 at 10:41 AM
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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