Privacy Policy : Hungary English Portal

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Privacy Policy

Tue, 10 Dec, 2024 at 3:42 PM

Last Updated: _______, August 2022

Introduction

Skechers CEE Kft and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information.

This Privacy Notice discloses what information we may collect or that you may provide when you visit www.skechers.hu (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices set forth in this notice, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. This notice may change from time to time. Please see the section below called “Changes to our Privacy Notice.” Your continued use of this Website after we make changes is deemed to be acceptance of those changes.

Data Controllers:

Skechers S.A.R.L.
Alte Steinhauserstrasse 14
6330 Cham
Switzerland
+41 56 418 35 40
[email protected]

Skechers USA, Inc.
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
800-746-3411
[email protected]

Skechers CEE Kft.
Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door
1138 Budapest
Hungary
[email protected]

Skechers USA, Inc.’s Designated EU Representative:

Skechers USA France S.A.S.
Immeuble Bercy Crystal, 14 rue

Gerty Archimède, 75012 Paris – France
+33 1 44 55 31 31
[email protected]

If you have any questions or comments about this Privacy Notice or our privacy practices, please our data protection officer:

Frederic Pariente
[email protected]

Skechers Data Protection Officer: Frederic Pariente

The Information We Collect About You and How We Collect It

Depending on how you use the Website, we may collect several types of information from you, including:

Information by which you may be personally identified, such as name, loyalty account number, mailing (shipment) address, email address, telephone number, and purchasing history.
Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.
Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.
Information about your location in order to, for example, identify Skechers stores near you.
An order number and email address to allow you to find information about orders and returns.

We collect this information:

Directly From You When You Provide It To Us.

When making an online or retail purchase, we may ask for your:
1. Full Name
2. Mailing or shipping address
3. Billing address (if different)
4. Email address
5. Telephone number
6. Payment information
When registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for a Skechers customer loyalty program, if any is available, either in person, at an event, or online, we may ask for your:
1. Name
2. Email address
3. Phone number (optional)
4. Confirmation that you are age 18 or older
If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
In order to provide you with information about our products that are more relevant to your interests, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you. For this same purpose of helping us identify information that is relevant to you, we will retain your shopping and purchase history.

Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your equipment and browsing actions. Unless the technologies are required for core website functionality, you may choose whether to consent to the cookies and you may withdraw your consent at any time:

(1) details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.
(2) information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our website.
(3) information about your online activities over time and across third-party websites or other online services (behavioral tracking).
Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a Skechers customer loyalty program member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests.
How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons.
1. A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers customer loyalty program membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For the second and third categories, you may choose whether to consent to those cookies and may withdraw your consent at any time. For more information on our use of cookies, please see our Cookies Policy. [Hyperlink to Cookies Policy] To change your cookie preferences, please visit our Cookie Preferences tool,
2. A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

Third-Party Use of Cookies and Other Tracking Technology.

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and emails.

Lawful Grounds for Processing Personal Information

We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:

When Necessary For Us To Enter Into And To Perform A Contract With You.

In order to fulfill an order you placed on our Website we may need to process your payment information; your contact and shipping information, and information regarding your purchase;
To respond to your requests when you contact us regarding customer service issues;
To register your Skechers account upon your request.

When You Provide Us With Consent To Process Your Personal Information.

When you choose to consent to our use of certain cookies (as described above and in our Cookie Policy) .

When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
We May Also Process Your Personal Information For Our Legitimate Interests. These interests include, but are not limited to,

improving our products and services;
understanding how our customers use our products, services, and Website;
researching and analyzing the products and services our customers want;
researching, measuring, and analyzing the effectiveness of marketing techniques;
soliciting customer feedback on product satisfaction;
personalizing our offers and Website to you for a better experience;
replying to your enquiries and requests for information;
organizing promotions and communications about our products and services;
exercising and defending our legal rights, and protecting the companies’ interests;
preventing fraud;
direct marketing (if you consent to receiving information on special offers, launches, and events and you have not withdrawn that consent);
transferring data among Skechers entities for internal administrative purposes; and/or

keeping our Website safe and secure.

If you choose not to provide data needed to conclude or perform a contract with you or for us to comply with a legal obligation, we will not be able to conclude the contract.

Skechers generally stores personal information about consumers for a period of 6 years after the consumer’s last transaction with Skechers. For data analysis and business intelligence purposes, Skechers may store information for longer periods if it is in an aggregated form that cannot be reasonably linked to particular individuals.

How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

To present our website and its contents to you. Our legal basis for this processing is our legitimate interest.
To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns. Our legal basis for this processing is our legitimate interest and to perform contracts to which you are a party.
To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest). Our legal basis for this processing is our legitimate interest.
To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers email messages. Our legal basis for this processing is our legitimate interest and your consent.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes. Our legal basis for this processing is to perform contracts to which you are a party.
To notify you about changes to our Website or our policies. Our legal basis for this processing is our legitimate interest.
To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in. Our legal basis for this processing is our legitimate interest and your consent.
The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information regarding Skechers and its products. Our legal basis for this processing is our legitimate interest and your consent.
The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Skechers customer loyalty program members only), and is not used for any other purpose. Our legal basis for this processing is to perform contracts to which you are a party.
In any other way we may describe when you provide the information or for any other purpose with your consent.

Sharing Information with Third Parties

Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area (“EEA”) and to the United States or other countries outside of the EEA (see the section below entitled “International Transfers of Personal Information”).
To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request
If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

International Transfers of Personal Information

When you use this website, you are disclosing directly and by your own initiative data to the data controllers set forth above, including Skechers USA, Inc.. Skechers USA, Inc. is based in the United States of America (“U.S.A.”) and stores and processes personal information collected through this website on computer systems located in the U.S.A. Please be aware that the European Court of Justice has found that in light of U.S. government surveillance laws, the U.S.A. as a general matter does not provide a level of data protection that is essentially equivalent to that provided for in EU law. The European Commission also has not found that the U.S.A. provides an essentially equivalent level of protection to the protections afforded by EU privacy laws. Please do not use this website if you do not intend to disclose data to Skechers USA, Inc. In certain circumstances, Skechers may deem it necessary to store, share, or process your Personal Information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission to provide an adequate level of data protection. If these entities transfer your personal information from the European Economic Area to a country outside the European Economic Area, they will use measures to ensure that your personal information receives adequate protection in accordance with data protection rules, such as standard contractual clauses. Please reach out to us if you would like to receive further information on the appropriate safeguards taken by us.

Children's Privacy

Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 18 years of age. We do not permit anyone under the age of 18 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 18 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 18 without verifiable parental consent, we will delete that information.

Skechers’ EMail and Text Communications

From time to time, Skechers communicates to customers by email or text to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing messages (by registering to receive our email or text updates, registering for the Skechers customer loyalty program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)).

Opt-out / Unsubscribe

You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at 008004912064 (Monday - Friday 9am - 5pm Central European Time) or by sending an email to [email protected]. You may also write to us at:

Skechers CEE Kft.

Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door

1138 Budapest

Hungary

We shall process your request within the term established by applicable privacy law. Your right to unsubscribe does not affect the lawfulness of processing based on your consent prior to your withdrawal of that consent.

Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, nor does it apply to Skechers’ email responses to inquiries you make online.

Data Subject Rights

Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may:

Withdraw consent to processing at any time where the basis for processing is consent;
Request access to his/her data that Skechers holds consistent with and to the extent set forth in Article 15 of the GDPR;
Ask Skechers to erase his/her data consistent with and to the extent set forth in Article 17 of the GDPR;
Request that Skechers rectify inaccurate data or to complete incomplete data consistent with and to the extent set forth in Article 16 of the GDPR;
Restrict processing of his/her data in specific circumstances consistent with and to the extent set forth in Article 18 of the GDPR;
Object at any time to processing of personal data, consistent with and to extent set forth in Article 21 of GDPR, including to object to direct marketing and to object where the lawful basis for processing is our legitimate interests;
Make a complaint to a Polish supervisory authority, i.e. President of the Personal Data Protection Office; and
In certain circumstances, receive or ask for his/her data to be transferred to a third party in a structured, commonly used and machine readable format consistent with and to the extent set forth in Article 20 of the GDPR.

Exercise the right not to be subject to a decision based solely on automated processing, including profiling, consistent with and to extent set forth in Article 22 of GDPR (We do not process your personal data for the purpose of taking decisions based solely on automated processing, including profiling, that produce legal effects concerning you); and

In certain jurisdictions, provide instructions regarding the processing of his or her data after death.

These rights are not absolute and may be subject to one or more exceptions, , such as where it is necessary to store the data and not erase it to satisfy legal obligations. We need some personal information to provide goods that you seek to purchase, for your membership in our loyalty program, or in order comply with legal obligations we are subject to. If you refuse to provide personal information that is required for these purposes, it may prevent or interfere with our ability to conduct a commercial relationship with you.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

· Calling us at +36 1 500 8430; or

· Sending e-mail at: [email protected]

We reserve the right to deny data subject requests if we believe the request is manifestly unfounded or excessive, or if we cannot confirm and have reasonable doubts about whether the data that is the subject of the request is associated with the person making the request.

In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal data. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months total), we will inform you, within the first month of receiving your request, of the reason and extension period in writing.

Unless you tell us otherwise, if you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request.

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Data Security

Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Notice

It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.

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Do you ship to P.O. boxes?

Mon, 6 Jun, 2022 at 5:04 PM

We currently do not ship to P.O. boxes. Read More...

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Do you ship to P.O. boxes?

Mon, 6 Jun, 2022 at 5:04 PM

We currently do not ship to P.O. boxes.

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Contact customer support?

Does Skechers Hungary ship internationally?

Mon, 6 Jun, 2022 at 5:06 PM

At this time, we do not ship to addresses outside Hungary. Read More...

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Does Skechers Hungary ship internationally?

Mon, 6 Jun, 2022 at 5:06 PM

At this time, we do not ship to addresses outside Hungary.

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How do I apply my discount code to my Skechers order?

Tue, 17 May, 2022 at 8:27 PM

To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The tot... Read More...

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How do I apply my discount code to my Skechers order?

Tue, 17 May, 2022 at 8:27 PM

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers Hungary website unless otherwise specified:

Discounts are only valid online at Skechers.hu.
Discounts cannot be combined with other promotional offers
Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
All returns are subject to the Skechers Return Policy
Skechers Sarl. is not responsible for lost or stolen coupons/coupon codes
Usage is subject to credit approval

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How do I check the status of my order or track a shipment?

Mon, 6 Jun, 2022 at 5:09 PM

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details. Read More...

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How do I check the status of my order or track a shipment?

Mon, 6 Jun, 2022 at 5:09 PM

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

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How do I view my order history?

Fri, 3 Jun, 2022 at 1:14 PM

Select the Log in tab at the top of the page and enter your account email and password to view your order history. Read More...

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How do I view my order history?

Fri, 3 Jun, 2022 at 1:14 PM

Select the Log in tab at the top of the page and enter your account email and password to view your order history.

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VAT

Tue, 17 May, 2022 at 8:34 PM

All prices for goods and services delivered within Hungary include VAT where applicable. Read More...

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VAT

Tue, 17 May, 2022 at 8:34 PM

All prices for goods and services delivered within Hungary include VAT where applicable.

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What are the shipping rates?

Fri, 3 Jun, 2022 at 1:21 PM

Standard Shipping Standard shipping: 2.790 Forint shipping fee to Hungary Skechers VIP Access: FREE on purchases over 39.990 Forint. 1.990 Forint shipping fee for purchases under 39.990 Forint. Read More...

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What are the shipping rates?

Fri, 3 Jun, 2022 at 1:21 PM

Standard Shipping

Standard shipping: 2.790 Forint shipping fee to Hungary
Skechers VIP Access: FREE on purchases over 39.990 Forint. 1.990 Forint shipping fee for purchases under 39.990 Forint.

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What is the estimated timeframe for delivery?

Tue, 17 May, 2022 at 8:40 PM

Standard Shipping: 5 to 7 business days Express shipping is currently unavailable Read More...

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What is the estimated timeframe for delivery?

Tue, 17 May, 2022 at 8:40 PM

Standard Shipping: 5 to 7 business days
Express shipping is currently unavailable

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What payment methods do you accept?

Thu, 10 Oct, 2024 at 9:14 PM

We accept PayPal, Apple Pay, Google Pay and Klarna, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card information, please enter... Read More...

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What payment methods do you accept?

Thu, 10 Oct, 2024 at 9:14 PM

We accept PayPal, Apple Pay, Google Pay and Klarna, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

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Klarna

Thu, 10 Oct, 2024 at 9:15 PM

What is Klarna? Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. Using Klarna i... Read More...

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Klarna

Thu, 10 Oct, 2024 at 9:15 PM

What is Klarna?

Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days.

Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.

With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.

Click here for more FAQ's about Klarna!

What happens if I'm unable to make payments to Klarna?

If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.

Final Instalment:

Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later.

You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort.

How do I return or exchange an item purchased using instalments with Klarna?

If you have changed your mind, you can return your Klarna order by mail. Please note that we do not accept in-store returns for online orders. Skechers.ie, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.

Please check that your return or exchange meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.

When will my items be delivered if I use instalments with Klarna?

Klarna orders are delivered per our standard shipping time frame after completing your order online.

What happens if I have a partial refund, and how does that affect my Klarna payments?

If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.

If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.

You can view any updates to your payment plan in the Klarna app.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My Klarna statement is incorrect. What should I do?

If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

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Why is my credit card payment not being accepted?

Tue, 17 May, 2022 at 8:48 PM

Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you ... Read More...

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Why is my credit card payment not being accepted?

Tue, 17 May, 2022 at 8:48 PM

Troubleshooting Credit Card Payment Errors

Check to make sure the billing information you entered is correct.
Remove dashes or spaces from the card number.
If the card is new or was recently reissued, make sure it has been activated.
If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

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Will I receive shipping notifications?

Tue, 17 May, 2022 at 8:49 PM

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse. Read More...

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Will I receive shipping notifications?

Tue, 17 May, 2022 at 8:49 PM

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When will I receive my refund?

Fri, 3 Jun, 2022 at 1:23 PM

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, the... Read More...

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When will I receive my refund?

Fri, 3 Jun, 2022 at 1:23 PM

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

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What is the exchange policy for orders purchased on Skechers.hu?

Fri, 3 Jun, 2022 at 1:24 PM

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a... Read More...

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What is the exchange policy for orders purchased on Skechers.hu?

Fri, 3 Jun, 2022 at 1:24 PM

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

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How do I initiate a return for my online order?

Mon, 6 Jun, 2022 at 5:11 PM

Skechers Hungary Returns Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ORDERS ... Read More...

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How do I initiate a return for my online order?

Mon, 6 Jun, 2022 at 5:11 PM

Skechers Hungary Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

A printer is needed to print your return label
Click ORDERS AND RETURNS
Enter Order Number and email address you used to place the order
Order No. can be found on your email confirmation
Select the product(s) you wish to return
Click on the Return Label link

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box.

Step Two

You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Place the items you want to return into the shipping box and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +36 1 877 0000 to arrange for them to pick up your package from home.

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

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How do I return an item if I checked out as a Guest?

Fri, 3 Jun, 2022 at 1:42 PM

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select the "Return Label"... Read More...

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How do I return an item if I checked out as a Guest?

Fri, 3 Jun, 2022 at 1:42 PM

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

Select the "Return Label" button next to the Item(s) you would like to return
Download and print your free UPS returns label
If there are any existing labels, stickers, or other materials on the shipping box please remove them.
Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on Skechers.hu. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

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What should I do if I believe my shoes are faulty?

Thu, 3 Oct, 2024 at 9:14 AM

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Plea... Read More...

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What should I do if I believe my shoes are faulty?

Thu, 3 Oct, 2024 at 9:14 AM

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

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Do you sell or provide replacement shoelaces?

Mon, 6 Jun, 2022 at 5:22 PM

We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You c... Read More...

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Do you sell or provide replacement shoelaces?

Mon, 6 Jun, 2022 at 5:22 PM

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What are the care instructions for my Skechers apparel?

Mon, 6 Jun, 2022 at 5:22 PM

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your Skechers cl... Read More...

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What are the care instructions for my Skechers apparel?

Mon, 6 Jun, 2022 at 5:22 PM

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

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How should I clean my Skechers shoes?

Tue, 18 Jul, 2023 at 1:12 PM

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi... Read More...

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How should I clean my Skechers shoes?

Tue, 18 Jul, 2023 at 1:12 PM

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

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Workshoes certificates (DECLARATIONS OF CONFORMITY)

Fri, 4 Oct, 2024 at 4:18 PM

Work Slip Resistance & Safety Toe shoes Skechers Work Footwear is certified according to the European standards for safety. You can find Declarations of Conformity ready to download here. Read More...

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Workshoes certificates (DECLARATIONS OF CONFORMITY)

Fri, 4 Oct, 2024 at 4:18 PM

Work Slip Resistance & Safety Toe shoes

Skechers Work Footwear is certified according to the European standards for safety.

You can find Declarations of Conformity ready to download here.

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How do I return my in-store purchase?

Mon, 6 Jun, 2022 at 5:33 PM

To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit... Read More...

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How do I return my in-store purchase?

Mon, 6 Jun, 2022 at 5:33 PM

If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information.

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Where can I find a Skechers Retail Store or Outlet?

Mon, 6 Jun, 2022 at 5:36 PM

Use our Store Locator to find a Skechers location near you. Read More...

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Where can I find a Skechers Retail Store or Outlet?

Mon, 6 Jun, 2022 at 5:36 PM

Use our Store Locator to find a Skechers location near you.

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General Terms and Conditions

Wed, 15 Jun, 2022 at 6:57 PM

What do these General Terms and Conditions (“Conditions”) apply to? To our online sales. We offer, sell, and deliver products to you and take products back from you via the www.skechers.hu website (“Site”) in accordance with the provisions of t... Read More...

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General Terms and Conditions

Wed, 15 Jun, 2022 at 6:57 PM

What do these General Terms and Conditions (“Conditions”) apply to?

To our online sales. We offer, sell, and deliver products to you and take products back from you via the www.skechers.hu website (“Site”) in accordance with the provisions of these Conditions.

Why should you read them? Please carefully read these Conditions prior to starting the ordering process. These Conditions present who we are, how we provide you with the product(s), what is the process of ordering the product, when and how you need to make the payment, what to do if any problem arises and you can learn other important information from them. By means of these Conditions, we also fulfil our statutory obligation to provide information.

Information relating to us and method of contact

Who are we? We are Skechers S. à. r. l., a company registered in Switzerland. Our registration number in Switzerland: CH-550-1021599-5, registration authority: Commercial Register of the Canton of Vaud (Switzerland), our tax number: BE 0479009358, our registered seat: Alte Steinhauserstrasse 14,6330 CHAM, Switzerland.

How can you contact us? For us to be able to provide you assistance in Hungarian language, please contact us by e-mail at e-mail address [email protected] or via our phone customer service at phone number +36 1 500 8430.

How do we contact you? If we need to contact you, we will do so via the phone number provided by you or by letter or e-mail sent to the postal address or e-mail address that you provided in your order.

Where can you find these Conditions? You can find these Conditions in a downloadable form under menu item GTC (General Terms and Conditions) on the www.skechers.hu website.

The contract we conclude with you

How will we accept your order? We conclude a contract with you in case of each order; therefore, you have to accept these Conditions on our Site, which is considered as the acceptance and conclusion of the contract by you. (Prior to the finalization of an order and the execution of the payment, you must indicate your acceptance of the Conditions by clicking on a check-box.) You will also be invited to do so on the Site when you place the order. If you do not accept the Conditions, we cannot accept your order.

If you have selected the product or the products, you need to order them on the Site. That is, you need to mark it (them) and place it (them) into your cart. You can place your order with a registered account or without a registered account (as a guest). By placing your order, you accept that your order is considered as an offer to purchase the product(s) that you ordered. Placing of the order gives rise to a payment obligation for you in respect of the product(s) ordered. We will send you a confirmation of the placing of the order without delay, but at the latest within 48 hours from the placing of the order by electronic means (by e-mail). This confirmation does not mean yet that we have accepted your order, the product(s) is (are) on stock and we can send it (them) to you. We are not obliged to accept each order; we may decide at our own discretion not to accept an order.

Acceptance of the order. The order is accepted when you receive the second e-mail confirming the order, in which we inform you that your order has been dispatched. The orders are executed from our warehouse located in Belgium.

Accordingly, a contract is concluded between you and us, which is considered as a contract concluded in writing.

If we cannot accept your order. If we cannot accept your order, we will notify you in writing (by electronic means via an e-mail sent to the e-mail address provided by you). The possible reasons for the rejection of an order are the following: the product is sold out; your billing information is not correct or cannot be verified; we detected a mistake in the price or description of the product; or we cannot keep the shipping deadline provided by you. If we cannot guarantee the performance and cannot accept the order, we will refund in full the amount already paid by you by using the same method as the one used by you to make the payment.

Your order number. We allocate an order number to your order and give you the order number in the confirmation e-mail. You referring to the order number helps us during any kind of administration relating to your order.

Goods not intended for resale or export. By accepting the Conditions, you represent and undertake that you purchase products via the Site as a consumer, solely for your own personal, household purposes, and you do not act within the framework of an economic activity, i.e., that you do not purchase products for the purposes of resale or export.

Price and payment

Where can the product’s price be found? The product’s price (which includes all further costs in addition to the shipping costs, that is, includes all applicable taxes, such as VAT, and is a gross amount expressed in Hungarian forints) is stated on the Site when you select the product, as well as on the ordering sub-page when you place the order. All prices, discounts and promotions published on the Site can be amended without notice; we reserve the right to change them. When you are making the payment, you will see that we make use of the opportunity provided by the law and we apply rounding to five (5) forints pursuant to the applicable rules, irrespective of the payment method you choose.

What happens if the price is stated incorrectly? We strive to display accurate price information on the Site and when you place your order. However, it may happen that despite all our efforts some of the products sold by us are priced incorrectly. We reserve the right to correct any mistake, inaccuracy or omission arising from such cases at any time and to cancel the related orders. Prior to accepting the order, we usually verify the prices. If the product’s price applicable on the day of the order is lower than the price displayed on the day of the order, we will charge the lower amount. If the product’s price applicable on the day of the order is higher than the price provided by you, then we will contact you prior to accepting the order. If we accept and process your order, in which the pricing mistake is evident and also ambiguous, and you could have reasonably identified the mistake, we will have the right to terminate the contract and refund you the already paid amount; we may also request you to return the product(s) provided to you.

When and how do you need to make the payment? You need to pay for the product or the products when ordering them. As payment methods, we accept payments by MasterCard or Visa bank cards, and payments by using PayPal. (Please obtain information from the service provider of the payment conditions and the related costs prior to payment, as they are beyond our control.) You represent and assume liability for the fact that (i) the bank card details provided by you are true, correct and complete, (ii) you are duly authorized to use the given bank card for the purchase, (iii) your bank card company will execute the payment initiated by you.

Invoice. We issue an invoice for all purchases based on the information provided by you. You can download the invoice from our Site, on the page where you can also find the details of your order.

Provision of the products

Shipping. We can only ship the products ordered from the www.skechers.hu to the territory of Hungary.

Shipping costs. You can find the itemized shipment costs on our Site when you place the order. The prices of the products displayed on our Site do not include the shipping costs. The shipping costs are added to the price of the product, and they are specified item-by-item on the ordering platform when you place the order, as well as in the e-mail confirming the order.

When will the products be shipped? Shipping is carried out by a courier service company (UPS) assigned by us but operating independently. In the course of the ordering process, the courier service will inform of the date on which the product(s) will be delivered to you. The courier service allocates a tracking number to the order, based on which you can check and track the status of the shipment.

We do not assume liability for delays beyond our control. If the delivery of the product(s) is delayed by an event beyond our control, then we will contact you as soon as possible to inform you of the event causing the delay and we will take the necessary steps to mitigate the impact of the delay. If we contact you and inform you of the event causing the delay, we do not take any further liability for the consequences caused by the event; however, if there is a risk of significant delay, you can contact us to request the cancellation of the contract and the refund of the price of the product(s) already paid for but not received by you.

If you fail to rearrange delivery. If there is no person at the address provided by you to accept the package and the product(s) cannot be delivered through your mailbox, then the courier service will notify you of the manner in which you can reschedule the delivery or receive the product from the local warehouse or at a pick-up point of the courier service. If you fail to rearrange the delivery after the failure of shipment, or you fail to receive the product from the delivery warehouse or at the pick- up point, we will have the right to cancel the contract. If the non-received product is resent to the Belgian warehouse, we will refund the price of the product but not the shipping costs.

Your rights if there is a delay in the shipment of the products. In case of late shipment, you have enforceable rights. If we fail to meet the shipping deadline for any product, you can consider the contract as terminated with immediate effect if any of the following conditions is fulfilled:

(a) we refused to ship the product(s);

(b) shipment within the shipping deadline was essential (considering all relevant circumstances); or

Liability and ownership relating to the products

When will you become liable for the products? You become liable for the product(s) as soon as the courier service assigned by us has shipped the product(s) to the address provided by you or you have received the product(s) from the courier service in its local warehouse or at its pick-up point.

When will you become the owner of the products? You will become the owner of the product as soon as we have received the payment of the full amount.

Return

Exercising your right to change your mind (withdrawal from the contract). You can return non- worn products within forty-five (45) days from receipt without giving reasons, and you may be granted a refund according to the following rules pertaining to refunds. You must confirm the exercise of your right to withdraw in a declaration, which can be made under menu item “Orders and refunds” on the Site or by completing and sending back the model declaration included in Annex No 1 of these Conditions. The costs relating to the return of the products will be borne by us; you do not need to pay any fee to the courier service.

Process of return. If – for any reason – you decide within forty-five (45) days from the receipt of the product to return the product to us, please follow the below steps. Returning the product requires a completed return label. The return label can be found under menu item “Orders and refunds” on our Site.

Steps of return in case of withdrawal:

First step

(a) You need a printer to print the return label

(b) On the Site, click on the option “Orders and refunds”

(c) Enter the order number (which can be found in the confirmation e-mail) and the e-mail address that you used for placing the order

(d) Select the product that you wish to return

(e) Click on the link “return label”

(f) Print the return label

Second step

(a) For the transportation of the return product, you can use the transport box received from Skechers or any simple, unmarked carboard box.

(b) If there is already a label, sticker, or other mark on the transport box, remove it.

(c) Place the product into its original packaging or any simple, unmarked cardboard box, and affix the return label on the outside part of the transport box.

Third step

The assigned courier service (UPS) will carry out the reshipment of the package to be returned. Drop off your package to be returned at a UPS contact point. Find the UPS drop-off point most convenient for you on the www.ups.com website or call UPS at +36 1 877 0000 to request them to take over your package at the address (even home address) provided by you. As soon as the package returned has been processed, we will send you a confirmation and arrange the repayment of the product’s price.

This will be completed without delay, but at the latest within fourteen (14) days from the receipt of the package returned.

Handling of products of a quality other than specified in the product description, fit for their purpose, or of an unsatisfactory quality (defective performance)

The product(s) must have the features specified in the product description, be fit for their intended purpose and be of a satisfactory quality. If the product(s) does not (do not) correspond to the description, the information, and the intended purpose, or it is (they are) of an unsatisfactory quality, then you – at your option – may either exercise your right of warranty for material defects or enforce a product warranty claim in respect of us. The right of warranty for material defects and the product warranty claim due to the same defect cannot be exercised and enforced in parallel at the same time.

In case of warranty for material defects, you can request (i) repair or (ii) replacement, except if the option chosen by you is impossible or would involve disproportionate additional costs for us. If you did not request either repair or replacement, or you were not able to request the same, then you can request the proportionate reduction of the consideration (price of the product) or you may repair the defect or have the defect repaired by a third party at our expense, or – as a last resort – you may withdraw from the contract. You may switch your selected right of warranty for material defects to another, but in that case, you must bear the costs of the change, except if the change was justified and the cause was attributed to us.

In case of warranty for material defects, you are obliged to notify us of the defect without delay after the defect has been discovered, but no later than within two (2) months after discovery. You may not exercise your rights of warranty for material defects beyond a period of two (2) years from the receipt of the product.

In addition to notifying the defect, there are no other conditions for you to enforce your warranty claim for material defects within one (1) year from the receipt of the product if you prove that you purchased the product from us. However, after the expiry of one (1) year from performance, you must also prove that the defect identified by you already existed at the time of performance.

You may enforce your product warranty claim within two years from the date on which the product was placed on the market by the manufacturer. After the expiry of this time limit, you will lose this right.

In case of enforcing a product warranty claim, you must prove the defect of the product.

In case of defective performance, we pay (even advance) the return costs of the product(s) in all cases. After the return of the product(s) and payment of the refund, the contract will be cancelled.

Guarantee. Pursuant to the law, we have a guarantee obligation for sports equipment of a value exceeding ten thousand (10,000) Hungarian forints. We are exempt from our guarantee obligation if we prove that the cause of the defect arose after the performance.

Please, study carefully the information relating to defective performance in the Frequently Asked Questions.

How can you get a refund in case of defective performance?

Notifying the defect. If the product(s) ordered does not (do not) correspond to the products specified in the product description or is (are) not fit for the purpose, or is (are) not of an adequate quality and this fact is revealed later than the forty-fifth (45th) day after receipt of the product(s), please contact our customer service without delay at email address [email protected] or at phone number +36 1 500 8430, where you will receive detailed information regarding the actions to take in Hungarian language.

Return of a product due to a quality defect beyond 45 days. If you wish to return a product due to a quality defect later than forty-five (45) days following the receipt of the product, you can only do so by involving the customer service.

When will we pay the costs of return? If there is a quality problem with the product, we will refund the costs of return.

How will we refund the amount? If the quality defect of the product(s) is confirmed, we will refund the price paid for the product(s), including the shipping costs, by using the same method as the one you used for making the payment. There are, however, items that may be deducted from the price.

Deductions from the refund amount. If you return the product, we may reduce the amount of the refund (except for the shipping costs) if the price of the product has decreased and if the cause is not attributable to improper use. If we refund the price of the product before inspecting the product, but it is revealed during the inspection that the product was used improperly and thus the value of the product has decreased, you will have to reimburse this depreciation without delay, but at the latest within fourteen (14) days from notification.

Timing of the refund. The refund will be completed without delay after the date on which the return product is received, but at the latest within fourteen (14) days.

Our rights relating to the termination of the contract

We may terminate the contract in case of a breach of contract by you. We may terminate the contract on product purchase in writing if:

(a) You fail to make the payment by the due date, and fail to make the payment within fourteen (14) days after we notified you that the payment is due;

(b) You do not enable us (i.e., the courier service assigned by us) to ship the product(s) within fourteen (14) days from the receipt of the product(s).

Our liability for loss or damage incurred by you

We are not liable under any circumstances whatsoever in respect of you and any third party for consequential or indirect damages, lost profit or income, or depreciation arising from, relating to and/or associated with the breach of any of these Conditions, regardless of (a) whether these damages were foreseeable, (b) whether we were informed of the possibility of such damages, or (v) whether the claim for compensation is legally justified.

Our liability under these Conditions and your legal claim is limited to the amount actually paid for the product(s) ordered by you on the Site.

The above limitation of liability: (i) is applicable to the extent permitted by the laws, and (ii) does not apply to (A) liability arising from serious negligence or willful misconduct, and (B) death or bodily injury resulting from our acts or omissions, that is, liability for any breach of contract caused willfully and impairing human life, bodily integrity or health.

Force majeure. We do not assume liability and it cannot be deemed that we failed to comply with or breached these Conditions in case of any defect or delay in our performance according to these Conditions if and to the extent that such defect or delay was caused by acts or circumstances beyond our reasonable control, including – but without limitation – force majeure events, flood, fire, earthquake, explosion, government measures, war, invasion or hostility (regardless of whether or not a war was declared), terrorist threats or acts, riot or any other civil unrest, national state of emergency, revolution, revolt, epidemic, pandemic, lock-outs, strike or other labor disputes (regardless of whether or not they are related to our workforce), restrictions or delays affecting carriers, and the impossibility of or delay in the procurement of adequate or suitable materials; material defects or telecommunications errors or power outages.

No waivers

Our failure to enforce any right or provision under these Conditions does not constitute a waiver of the enforcement of the given right or provision in the future. The waiver of any right or provision is only valid if in writing and signed by the duly authorized representative of Skechers.

No third-party beneficiaries

These Conditions do not confer and do not intend to confer rights or legal remedies to any third party other than you.

Assignment

Without our prior written consent, you may not assign your rights under these Conditions and your obligations under these Conditions. Any intentional assignment or transfer in breach of this paragraph is deemed to be null and void. No assignment or transfer exempts you from your obligations under these Conditions.

Severability

If any provision of these Conditions is invalid, unlawful, null and void or unenforceable, then the given provision will be deemed to be separated from these Conditions and will not affect the validity or enforceability of the remaining provisions of these Conditions.

Entire agreement

The confirmation of your order, these Conditions, the Terms of Use of our Site and our Privacy Notice shall be deemed as the final and integrated agreement between you and our company in the matter(s) concerned by these Conditions.

Complaint handling

We will do our best to provide an impeccable service to you and to execute your order as quickly as possible, under excellent conditions. If you nevertheless have any complaint during the existence of these Conditions in connection with our service, please notify your complaint without delay at e-mail address [email protected] or via our phone customer service at phone number +36 1 500 8430. Please describe or tell us the situation complained of with as accurately as possible so that we can also get informed of and investigate into the situation. We will investigate into the complaint and notify you of the result as soon as possible but at the latest within thirty (30) days from the receipt of the complaint by using the contact information provided by you.

Alternative dispute settlement

Alternative dispute settlement is a procedure during which an independent body assesses the facts relating to the disputed situation and strives to resolve it without the parties needing to involve the court. The European Online Dispute Settlement Platform is available here. You are also entitled to apply to the Hungarian Arbitration Board (Hungarian alternative dispute settlement forum), whose contact information can be found here. We are not obliged to submit ourselves to the decision of the alternative dispute settlement forum and we are currently not doing so.

Other important conditions

Which laws apply to these Conditions? The matters not regulated in these Conditions shall be governed by Act V of 2013 on the Civil Code, Act CLV of 1997 on Consumer Protection, Act CVIII of 2001 Certain Issues of Electronic Commerce Activities and Information Society Services, Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers, and Government Decree 45/2014. (II. 26.), as well as any rule which applies to contracts between consumers and businesses.

Governing law, acting court. These Conditions are governed by the law of Hungary; legal proceedings relating to the product(s) can be initiated before the ordinary Hungarian courts. The language of these Conditions is Hungarian.

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How do I contact Skechers Customer Service?

Thu, 3 Oct, 2024 at 9:16 AM

Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received. Send us an e-mail. Have you ex... Read More...

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How do I contact Skechers Customer Service?

Thu, 3 Oct, 2024 at 9:16 AM

Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received.

Send us an e-mail.

Have you explored our Help Center? It's loaded with frequently asked questions. To check your order status, please click on Orders and Returns for additional information.

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How we collect reviews

Thu, 21 Sep, 2023 at 10:41 AM

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an... Read More...

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How we collect reviews

Thu, 21 Sep, 2023 at 10:41 AM

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.

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Tue, 10 Dec, 2024 at 3:42 PM

Last Updated: _______, August 2022 Introduction Skechers CEE Kft and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online exp... Read More...

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Tue, 10 Dec, 2024 at 3:42 PM

Last Updated: _______, August 2022

Introduction

Data Controllers:

Skechers CEE Kft.
Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door
1138 Budapest
Hungary
[email protected]

Skechers USA, Inc.’s Designated EU Representative:

Skechers USA France S.A.S.
Immeuble Bercy Crystal, 14 rue

Gerty Archimède, 75012 Paris – France
+33 1 44 55 31 31
[email protected]

If you have any questions or comments about this Privacy Notice or our privacy practices, please our data protection officer:

Frederic Pariente
[email protected]

Skechers Data Protection Officer: Frederic Pariente

The Information We Collect About You and How We Collect It

Depending on how you use the Website, we may collect several types of information from you, including:

Information by which you may be personally identified, such as name, loyalty account number, mailing (shipment) address, email address, telephone number, and purchasing history.
Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.
Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.
Information about your location in order to, for example, identify Skechers stores near you.
An order number and email address to allow you to find information about orders and returns.

We collect this information:

Directly From You When You Provide It To Us.

When making an online or retail purchase, we may ask for your:
1. Full Name
2. Mailing or shipping address
3. Billing address (if different)
4. Email address
5. Telephone number
6. Payment information
When registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for a Skechers customer loyalty program, if any is available, either in person, at an event, or online, we may ask for your:
1. Name
2. Email address
3. Phone number (optional)
4. Confirmation that you are age 18 or older
If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
In order to provide you with information about our products that are more relevant to your interests, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you. For this same purpose of helping us identify information that is relevant to you, we will retain your shopping and purchase history.

Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your equipment and browsing actions. Unless the technologies are required for core website functionality, you may choose whether to consent to the cookies and you may withdraw your consent at any time:

(1) details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.
(2) information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our website.
(3) information about your online activities over time and across third-party websites or other online services (behavioral tracking).
Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a Skechers customer loyalty program member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests.
How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons.
1. A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers customer loyalty program membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For the second and third categories, you may choose whether to consent to those cookies and may withdraw your consent at any time. For more information on our use of cookies, please see our Cookies Policy. [Hyperlink to Cookies Policy] To change your cookie preferences, please visit our Cookie Preferences tool,
2. A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

Third-Party Use of Cookies and Other Tracking Technology.

Lawful Grounds for Processing Personal Information

We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:

When Necessary For Us To Enter Into And To Perform A Contract With You.

In order to fulfill an order you placed on our Website we may need to process your payment information; your contact and shipping information, and information regarding your purchase;
To respond to your requests when you contact us regarding customer service issues;
To register your Skechers account upon your request.

When You Provide Us With Consent To Process Your Personal Information.

When you choose to consent to our use of certain cookies (as described above and in our Cookie Policy) .

When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
We May Also Process Your Personal Information For Our Legitimate Interests. These interests include, but are not limited to,

improving our products and services;
understanding how our customers use our products, services, and Website;
researching and analyzing the products and services our customers want;
researching, measuring, and analyzing the effectiveness of marketing techniques;
soliciting customer feedback on product satisfaction;
personalizing our offers and Website to you for a better experience;
replying to your enquiries and requests for information;
organizing promotions and communications about our products and services;
exercising and defending our legal rights, and protecting the companies’ interests;
preventing fraud;
direct marketing (if you consent to receiving information on special offers, launches, and events and you have not withdrawn that consent);
transferring data among Skechers entities for internal administrative purposes; and/or

keeping our Website safe and secure.

If you choose not to provide data needed to conclude or perform a contract with you or for us to comply with a legal obligation, we will not be able to conclude the contract.

How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

To present our website and its contents to you. Our legal basis for this processing is our legitimate interest.
To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns. Our legal basis for this processing is our legitimate interest and to perform contracts to which you are a party.
To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest). Our legal basis for this processing is our legitimate interest.
To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers email messages. Our legal basis for this processing is our legitimate interest and your consent.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes. Our legal basis for this processing is to perform contracts to which you are a party.
To notify you about changes to our Website or our policies. Our legal basis for this processing is our legitimate interest.
To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in. Our legal basis for this processing is our legitimate interest and your consent.
The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information regarding Skechers and its products. Our legal basis for this processing is our legitimate interest and your consent.
The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Skechers customer loyalty program members only), and is not used for any other purpose. Our legal basis for this processing is to perform contracts to which you are a party.
In any other way we may describe when you provide the information or for any other purpose with your consent.

Sharing Information with Third Parties

To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area (“EEA”) and to the United States or other countries outside of the EEA (see the section below entitled “International Transfers of Personal Information”).
To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request
If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

International Transfers of Personal Information

Children's Privacy

Skechers’ EMail and Text Communications

Opt-out / Unsubscribe

Skechers CEE Kft.

Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door

1138 Budapest

Hungary

Data Subject Rights

Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may:

Withdraw consent to processing at any time where the basis for processing is consent;
Request access to his/her data that Skechers holds consistent with and to the extent set forth in Article 15 of the GDPR;
Ask Skechers to erase his/her data consistent with and to the extent set forth in Article 17 of the GDPR;
Request that Skechers rectify inaccurate data or to complete incomplete data consistent with and to the extent set forth in Article 16 of the GDPR;
Restrict processing of his/her data in specific circumstances consistent with and to the extent set forth in Article 18 of the GDPR;
Object at any time to processing of personal data, consistent with and to extent set forth in Article 21 of GDPR, including to object to direct marketing and to object where the lawful basis for processing is our legitimate interests;
Make a complaint to a Polish supervisory authority, i.e. President of the Personal Data Protection Office; and
In certain circumstances, receive or ask for his/her data to be transferred to a third party in a structured, commonly used and machine readable format consistent with and to the extent set forth in Article 20 of the GDPR.

In certain jurisdictions, provide instructions regarding the processing of his or her data after death.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

· Calling us at +36 1 500 8430; or

· Sending e-mail at: [email protected]

Response Timing and Format

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Data Security

Changes to Our Privacy Notice

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EU Responsible Person

Fri, 13 Dec, 2024 at 1:06 PM

General Product Safety Regulation SKECHERS CEE Kft Revesz Street 27 1138 Budapest, Hungary [email protected] Read More...

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EU Responsible Person

Fri, 13 Dec, 2024 at 1:06 PM

General Product Safety Regulation

SKECHERS CEE Kft

Revesz Street 27

1138 Budapest, Hungary

[email protected]

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